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http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480| Title: | Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks |
| Authors: | Lenka, Usha |
| Keywords: | Quality Management Practices Service Quality |
| Issue Date: | 2008 |
| Publisher: | IIT, Kharagpur |
| Gov't Doc #: | NB14021 |
| URI: | http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480 |
| Appears in Collections: | Soft and Hard Aspects of Quality Management Practices Influencing Customer Satisfaction and Loyalty in Indian Commercial Banks |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NB14021.DOC.pdf Restricted Access | PDF File | 1.86 MB | Adobe PDF | View/Open Request a copy |
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