IDR - IIT Kharagpur

Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks

Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks

Lenka, Usha
URI: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480
Date: 2008

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