1. DSpace at My University
  2. 2. Ph.D Theses of IIT Kharagpur
  3. Humanities & Social Sciences
  4. Soft and Hard Aspects of Quality Management Practices Influencing Customer Satisfaction and Loyalty in Indian Commercial Banks
Please use this identifier to cite or link to this item: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480
Full metadata record
DC FieldValueLanguage
dc.contributor.authorLenka, Usha
dc.date.accessioned2010-03-12T10:24:22Z
dc.date.available2010-03-12T10:24:22Z
dc.date.issued2008
dc.identifier.govdocNB14021
dc.identifier.urihttp://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480
dc.language.isoenen
dc.publisherIIT, Kharagpuren
dc.subjectQuality Management Practicesen
dc.subjectService Qualityen
dc.titleSoft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banksen
dc.typeThesisen
Appears in Collections:Soft and Hard Aspects of Quality Management Practices Influencing Customer Satisfaction and Loyalty in Indian Commercial Banks

Files in This Item:
File Description SizeFormat 
NB14021.DOC.pdf
  Restricted Access		PDF File1.86 MBAdobe PDFView/Open Request a copy
Show simple item record


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.