Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks

dc.contributor.author	Lenka, Usha
dc.date.accessioned	2010-03-12T10:24:22Z
dc.date.available	2010-03-12T10:24:22Z
dc.date.issued	2008
dc.identifier.govdoc	NB14021
dc.identifier.uri	http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/480
dc.language.iso	en	en
dc.publisher	IIT, Kharagpur	en
dc.subject	Quality Management Practices	en
dc.subject	Service Quality	en
dc.title	Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks	en
dc.type	Thesis	en