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  4. Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry
Please use this identifier to cite or link to this item: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/11388
Title: Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry
Authors: Debnath, Rajarshi
Keywords: Service elements
Customer satisfaction
Customer loyalty
Attitudinal loyalty
Behavioural loyalty
Issue Date: Jan-2021
Publisher: IIT Kharagpur
Gov't Doc #: NB16979
URI: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/11388
Appears in Collections:Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry

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