Please use this identifier to cite or link to this item:
http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/11388
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Debnath, Rajarshi | - |
dc.date.accessioned | 2022-07-14T10:52:03Z | - |
dc.date.available | 2022-07-14T10:52:03Z | - |
dc.date.issued | 2021-01 | - |
dc.identifier.govdoc | NB16979 | - |
dc.identifier.uri | http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/11388 | - |
dc.language.iso | en | en_US |
dc.publisher | IIT Kharagpur | en_US |
dc.subject | Service elements | en_US |
dc.subject | Customer satisfaction | en_US |
dc.subject | Customer loyalty | en_US |
dc.subject | Attitudinal loyalty | en_US |
dc.subject | Behavioural loyalty | en_US |
dc.title | Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry | en_US |
dc.type | Thesis | en_US |
Appears in Collections: | Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
NB16979_Abstract.pdf | 305.44 kB | Adobe PDF | View/Open | |
NB16979_Thesis.pdf Restricted Access | 2.94 MB | Adobe PDF | View/Open Request a copy |
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