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  4. Service Quality and Its Relationship With Customer Satisfaction, Loyalty, Commitment, and Trust In Indian Banking Industry
Please use this identifier to cite or link to this item: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/839
Title: SERVICE QUALITY AND ITS RELATIONSHIP WITH CUSTOMER SATISFACTION, LOYALTY, COMMITMENT, AND TRUST IN INDIAN BANKING INDUSTRY
Authors: Hazra, Sandip Ghosh
Keywords: Service Quality, Customer Satisfaction, Customer Loyalty, Customer Commitment, Customer Trust, Banking Industry.
Issue Date: 24-Dec-2010
URI: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/839
ISSN: NB14283
Appears in Collections:Service Quality and Its Relationship With Customer Satisfaction, Loyalty, Commitment, and Trust In Indian Banking Industry

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