Please use this identifier to cite or link to this item: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/13381
Title: Evaluation and Design of EOT Crane Operator’s Job: A Macroergonomic Approach
Authors: Chandra Mandal, Pratap
Keywords: Customer Satisfaction
Indian Retail Banking
Service Failure
Measurement of Customer Satisfaction
Service Recovery
Issue Date: May-2014
Publisher: IIT Kharagpur
Gov't Doc #: NB14982
URI: http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/13381
Appears in Collections:Evaluation and Design of EOT Crane Operator’s Job: A Macroergonomic Approach

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