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http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/13381| Title: | Evaluation and Design of EOT Crane Operator’s Job: A Macroergonomic Approach |
| Authors: | Chandra Mandal, Pratap |
| Keywords: | Customer Satisfaction Indian Retail Banking Service Failure Measurement of Customer Satisfaction Service Recovery |
| Issue Date: | May-2014 |
| Publisher: | IIT Kharagpur |
| Gov't Doc #: | NB14982 |
| URI: | http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/13381 |
| Appears in Collections: | Evaluation and Design of EOT Crane Operator’s Job: A Macroergonomic Approach |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NB14982_Abstract.pdf | 48.96 kB | Adobe PDF | View/Open | |
| NB14982_Thesis.pdf Restricted Access | 1.12 MB | Adobe PDF | View/Open Request a copy |
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