dc.contributor.author | Chandra Mandal, Pratap | |
dc.date.accessioned | 2024-04-24T11:24:17Z | |
dc.date.available | 2024-04-24T11:24:17Z | |
dc.date.issued | 2014-05 | |
dc.identifier.govdoc | NB14982 | |
dc.identifier.uri | http://www.idr.iitkgp.ac.in/xmlui/handle/123456789/13381 | |
dc.language.iso | en | en_US |
dc.publisher | IIT Kharagpur | en_US |
dc.subject | Customer Satisfaction | en_US |
dc.subject | Indian Retail Banking | en_US |
dc.subject | Service Failure | en_US |
dc.subject | Measurement of Customer Satisfaction | en_US |
dc.subject | Service Recovery | en_US |
dc.title | Evaluation and Design of EOT Crane Operator’s Job: A Macroergonomic Approach | en_US |
dc.type | Thesis | en_US |