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Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry

Impact of the Service Elements on Customer Satisfaction and Customer Loyalty in the Indian Airline Industry

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Author: Rajarshi Debnath
Supervisors: Prof. Biplab Datta and Prof. Susmita Mukhopadhyay
Vinod Gupta School of Management
Indian Institute of Technology Kharagpur, India
January, 2021