Soft and Hard Aspects of Quality Management Practices Influencing Customer Satisfaction and Loyalty in Indian Commercial Banks http://127.0.0.1/xmlui/handle/123456789/423 Mon, 20 Apr 2026 05:39:26 GMT 2026-04-20T05:39:26Z Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks http://127.0.0.1/xmlui/handle/123456789/480 Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks Lenka, Usha Tue, 01 Jan 2008 00:00:00 GMT http://127.0.0.1/xmlui/handle/123456789/480 2008-01-01T00:00:00Z