Soft and Hard Aspects of Quality Management Practices Influencing Customer Satisfaction and Loyalty in Indian Commercial Banks http://127.0.0.1/xmlui/handle/123456789/423 2026-04-20T05:39:10Z 2026-04-20T05:39:10Z Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks Lenka, Usha http://127.0.0.1/xmlui/handle/123456789/480 2015-05-29T07:28:32Z 2008-01-01T00:00:00Z Soft And Hard Aspects Of Quality Management Practices Influencing Customer Satisfaction And Loyalty In Indian Commercial Banks Lenka, Usha 2008-01-01T00:00:00Z